Privacy policy

We collect account details you provide, information about the numbers you rent, and records needed to manage your balance and service activity.

For calls and messages, we process metadata such as participating numbers, date, time, duration, delivery status, and applicable charges. We process message contents when needed to deliver and display messages.

We process call transcripts only when the member enables transcription and provides or obtains the consent required for everyone whose speech is captured.

We use information to provide number rentals, route calls and messages, show account history, calculate charges, send requested notifications, provide support, protect accounts, prevent abuse, and comply with legal obligations.

We also use service information to maintain reliability and understand how Phoneflex features perform.

We keep information for as long as needed to provide the service, maintain required financial and communications records, resolve disputes, enforce agreements, and meet legal obligations.

Retention periods vary by information type and applicable law. When information is no longer needed, we delete it or remove identifying details where reasonably possible.

We share information with carriers and communications providers when required to rent numbers and deliver calls or messages. We share payment information with payment processors when required to accept and reconcile top-ups.

We may also disclose information when required by law, to protect members and the service, or as part of a lawful business reorganization. We do not give service providers permission to use member information for their own unrelated purposes.

Depending on applicable law, you may ask to access, correct, export, or delete your personal information. Some records may need to be kept for legal, security, billing, or fraud-prevention reasons.

You can also manage transcription and notification choices through the relevant Phoneflex settings.

We use administrative, technical, and organizational safeguards designed to protect member information. No internet or telecommunications service can guarantee absolute security, so members should also use strong credentials and protect access to their devices.

We may update this policy when our service or legal obligations change. The updated date will appear on this page, with additional notice where required.

For privacy questions or requests, use the support contact available in your Phoneflex account.