Questions worth answering clearly
The practical details about owning a second number through Phoneflex.
Numbers and access
What is a Phoneflex number, and is it really mine?
It is a real phone number rented to your Phoneflex account for the period you choose. While the rental remains active, you control its calls and messages through Phoneflex.
Which countries are available?
Availability changes as carrier inventory changes. The catalog is the current source for available countries, number types, capabilities, and known restrictions.
Can I use the number to sign up for other services?
Many services accept these numbers, but some restrict particular number types. The catalog flags known restrictions for each number type. Acceptance is ultimately controlled by the service you are joining.
What happens when a rental expires?
Access to the number ends when the paid rental period expires. The number may then be released and could become unavailable, so renew before expiry if you need to keep it.
Can I transfer a number to another account?
Yes. Start the transfer from your settings and the other member confirms it, after which the number moves once a short holding period has passed. Either side can cancel until it completes. A number becomes transferable once it has been on your account long enough.
Billing and everyday use
How do billing and top-ups work?
Phoneflex is prepaid. Add USDT to your balance, then rental and usage charges are deducted from the available funds. There is no subscription.
Do calls and messages cost anything?
Calls and messages between two Phoneflex numbers are free, because they never leave the platform. Reaching a number elsewhere is billed per minute or per message from your prepaid balance, at rates that depend on the destination.
What do voice presets do?
A voice preset changes how your voice sounds on an outgoing call. You choose whether to use one before or during supported calling flows.
What does transcription capture?
When enabled, transcription converts spoken call audio into text. Everyone whose voice is captured must receive any notice and give any consent required by applicable law.
Devices, notifications, and help
Can I install Phoneflex on my phone?
Yes. Install it directly from a supported browser with no app store. It opens from your home screen and provides a full-screen interface.
How will I know about calls and messages?
Phoneflex supports push and Telegram notifications. Availability and delivery can depend on your browser, device settings, and notification permissions.
How do I reach support?
Use the support contact available in your Phoneflex account. Include the affected number and the time of the event so the team can investigate efficiently.